Refund policy

Last updated: September 10, 2026

Thank you for supporting my music and my independent merch store.

All physical merchandise sold through this store is made to order and fulfilled by a third-party print-on-demand provider. Because each item is produced specifically for your order, I generally cannot accept returns or exchanges for items that are ordered in the wrong size, color, or style, or when you simply change your mind.

Please review product descriptions, photos, and sizing information carefully before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or with a manufacturing or printing error, please contact me within 30 days of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs showing the issue
  • Photographs of the product and packaging when relevant

I will review the issue with my fulfillment provider and, when appropriate, arrange for a replacement or refund at no additional cost to you.

You will generally not be required to return a damaged or defective item. Print-on-demand providers such as Printify generally handle these situations through replacement or refund procedures rather than requiring the customer to ship the defective product back. Printify

Returns and exchanges

Because merchandise is produced specifically after an order is placed, I do not accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • Incorrect product selected by the customer
  • Change of mind
  • Items that no longer fit as expected
  • Other reasons unrelated to a manufacturing, printing, or fulfillment error

Please carefully review the sizing chart provided on each product page before ordering.

Order cancellations

If you need to cancel or change an order, please contact me as soon as possible after placing the order.

Because orders are automatically sent to production, cancellation or modification may not be possible once production has begun. If an order has already entered production, I cannot guarantee that it can be canceled or changed. Printify

Lost or delayed packages

Once an order has been shipped, delivery is handled by the shipping carrier and my third-party fulfillment provider. If your package appears to be lost, significantly delayed, or returned to the sender, please contact me and I will investigate the issue with the fulfillment provider.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method used to place the order.

The time it takes for a refund to appear in your account may vary depending on your payment provider or financial institution.

Contact

For questions about an order or to request assistance, please contact:

crossgraymusic@gmail.com

Please include your order number whenever contacting me about an existing order.